About Heap
A software team that starts from how your work is done
We are a software company from Croatia. We began by building websites and custom software, and today most of our work is connecting the systems companies run on and automating the work between them.
Our mission
Give small teams the systems large companies take for granted
Large companies have people whose whole job is to connect systems and remove manual work. Small teams do that work by hand, after hours. We exist to close that gap: one process at a time, in tools you own, with a person in charge wherever a mistake would be costly.
What we believe
Principles we hold ourselves to
Understand before proposing
We map the process first. Sometimes the right answer is a setting in a tool you already pay for, and we will say so.
Small, finished, in use
One working build that people use every day teaches more than any plan. We start there.
No lock-in
Workflows run in your accounts, code lives in your repository, and the documentation is written to be handed over.
People decide
Automation and AI take the routine. Where a wrong answer would cost you, a person sees it first.
Plain language
You should understand what we built and why. We explain without jargon, in English or Croatian.
Honest about fit
If we are not the right team for something, or it is not worth building, we tell you on the first call.
What we do
Seven services, built to connect
Start with one. Each is designed to work with the others.
Business automation
Workflows that move data between your tools so people stop copying it by hand.
Read moreAI integrations
Assistants, agents and document reading, wired into the email, CRM and ERP you already use.
Read moreCRM implementation
A custom CRM, or Pipedrive, HubSpot and other popular platforms, set up around how you sell.
Read moreERP and business systems
Odoo or a custom ERP: stock, purchasing, sales and projects in one system, connected to the rest.
Read moreCustom software
Web apps, portals and mobile apps for the work no off-the-shelf product covers.
Read moreWebsites and e-commerce
Fast sites and shops with a CMS your team can run, built to be found and to convert.
Read moreCare and support
Monitoring, fixes, hosting and a monthly block of improvement hours after launch.
Read moreTell us where the hours go. We map the process and show you what to automate first.
Book the free analysisWhere we are today
A small team with a wide reach
Sector stories
How it looks in your industry
Wholesale and distributionStock, purchasing and quotes that run on one set of numbersA distributor moves stock, purchasing and sales into one ERP, connects the B2B portal to it, and gets quotes drafted from live prices and stock.Building-materials distributor, 25 peopleRead the story 
Accounting and bookkeepingClient documents collected, read and ready for the bookkeeperAn accounting office gets one place where clients hand in documents, an AI step that reads them, and a bookkeeper who confirms before anything is posted.Accounting office, 10 peopleRead the story 
E-commerce and retailFrom paid order to shipped parcel without copying dataAn online store connects the webshop, the warehouse, the courier and support, so an order moves on its own and customers can check its status themselves.Online store with its own warehouse, 15 peopleRead the story Show us one process. We will show you what it could look like.
The analysis is free, takes about an hour of your time, and ends with a written summary you keep.
Prefer to read first? See examples