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All examples

Illustrative example

An online store with a 3-person support team

A support assistant that knows the order and the policy

Common questions get a drafted answer built from order data and the store’s own help pages; an agent approves anything sensitive.

Support assistant

Hi, I ordered a week ago and still have no tracking number. Can I also change the delivery address?

Your order was shipped yesterday and is with the courier; the tracking link is below. The address can no longer be changed in the shop, so I have passed your request to a colleague who will contact the courier.

Order found in the shop Tracking fetched Returns and delivery policy checked Handed to an agent
Typical stack
n8n, Claude or GPT models, Shopify, Gmail/Outlook, Slack/Teams

The situation

Most messages to support are the same few questions: where is my order, how do I return this, do you have it in another size.

Agents answer them one by one, switching between the helpdesk, the shop admin and the courier’s site. Harder cases wait behind the simple ones. In busy seasons the inbox fills faster than it can be cleared.

What we would build

  1. 01

    Triage that recognises the topic and the order, and routes each message to the right queue

  2. 02

    An assistant that drafts answers from the shop’s order data, courier tracking and the store’s own help pages

  3. 03

    Rules for what may be sent automatically and what always waits for an agent, such as refunds and complaints

  4. 04

    A self-service order status page, so customers can check without writing in

  5. 05

    A weekly list of questions the assistant could not answer, used to improve the help pages

What changes

  • Agents start from a draft with the order details already in it
  • Simple questions stop blocking the difficult ones
  • Answers follow the written policy, whoever is on shift
  • The help pages improve, because the gaps are visible

Use cases in this example

Customer supportAI integrationsBusiness automation

A support inbox that sorts itself

Incoming messages are sorted by topic and urgency, routed to the right person and given a draft reply.

Open use case Customer supportAI integrationsCustom software

An assistant that answers from your documents

Staff or customers ask in plain language and get an answer drawn from your documents, with the source shown.

Open use case Customer supportBusiness automationAI integrations

Customers check their order without writing to you

Order and delivery status available on your site or by reply, pulled live from the shop and the courier.

Open use case

More examples

Illustrative exampleA 12-person furniture wholesalerFrom enquiry to a drafted quote, without retypingEnquiries from the website and email land in the CRM, and a quote draft with current prices waits for the salesperson.Business automationCRM implementationOpen example Illustrative exampleAn accounting office with 8 bookkeepersSupplier invoices read, checked and queued for approvalInvoices that arrive as PDFs are read automatically, checked against the client’s records and handed to a bookkeeper to confirm.AI integrationsBusiness automationOpen example Illustrative exampleAn online store with a small warehouse teamWebshop orders that reach the warehouse on their ownA paid order becomes a picking task, stock is updated in both systems, and the customer gets tracking without anyone copying data.Business automationERP and business systemsOpen example

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