Use case · Operations

Orders that reach the warehouse on their own

An order is typed into the ERP, then into the courier’s site, then into an email to the customer. We connect the steps so that the order is entered once and every system after that receives it.

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Order to fulfilment

ShopOrder placedPaid by card
ERPSales order createdStock reserved
WarehousePick list printedThree lines
CourierLabel createdPacking in progress
EmailShipping noticeAfter pickup

Illustrative run

How you know you have this problem

Orders are copied by hand from the shop into the ERP
The warehouse works from printed emails
Courier labels are typed in one at a time
An order is occasionally missed or shipped twice

What we build

How it works once it is running

01
Take in the order
Orders from the webshop come in directly. Orders by email or phone are entered once, in one place.
02
Create it in the ERP
The customer and order are created or matched in the ERP, stock is reserved and anything out of stock is flagged.
03
Prepare the shipment
The pick list goes to the warehouse and the courier label is created from the same data.
04
Close the loop
When the parcel is picked up, the shop is updated, the customer is notified and the invoice is issued.

What you get

Orders in the ERP without retyping
Pick lists and courier labels from the same data
Status written back to the shop and sent to the customer
An alert when an order cannot be processed, with the reason

What we need from you

Access to the shop, ERP and courier accounts
A walk through how an order is handled today
The rules for special cases: partial deliveries, pickups, returns
A warehouse contact for testing

Tools we typically use: Shopify, WooCommerce, Odoo, n8n, Make, your accounting software
Services involved: Business automation, ERP and business systems, Websites and e-commerce

See it built

Illustrative exampleAn online store with a small warehouse teamWebshop orders that reach the warehouse on their ownA paid order becomes a picking task, stock is updated in both systems, and the customer gets tracking without anyone copying data.Business automationERP and business systemsOpen example Illustrative exampleA 15-person distributor of technical equipmentStock, purchasing and sales in one systemA distributor moves from spreadsheets and a standalone invoicing tool to Odoo, connected to the webshop and the accountant.ERP and business systemsBusiness automationOpen example

Questions about this use case

What happens when an item is out of stock?

The order is not pushed through. It is held and a person is told which line is short, so they can decide between a partial delivery, a substitute or a call to the customer.

We do not have an ERP. Can this be done with what we have?

Often, yes. Shop, accounting and courier can be connected directly. We suggest an ERP when stock and purchasing have outgrown spreadsheets.

Can it issue fiscalised invoices?

Invoicing stays in the system that is already set up for it. The workflow triggers the invoice there and passes the result on; it does not replace your fiscalisation.